Privacy Policy for Chapter One

1. Introduction

Chapter One ("we", "us", "our") provides tools and services designed to assist home service providers in building and managing their businesses. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you use our mobile application, Chrome extension, website, and associated services (collectively, "Services").

2. Scope of This Policy

This Privacy Policy applies to all of Chapter One's digital products and services, including but not limited to:

• Our mobile application (available on iOS and Android)
• Our Chrome extension
• Our website (startchapterone.com)

3. Information We Collect

a) Information you provide to us:

• Personal information: name, email address, contact details
• Business information: business name, address, services offered
• Account credentials: password (encrypted)
• Customer information: names, contact details, and appointment preferences of your customers
• Appointment details: dates, times, services booked, and any related notes

b) Information we collect automatically:

• Device information: device type, operating system, unique device identifiers
• Log data: IP address, browser type, pages visited, time and date of visits
• Location data: general location based on IP address (not precise GPS location)
• Usage data: features used, frequency of use, performance data

c) Information from third parties:

• Authentication data from Clerk
• Google My Business data (if you choose to connect your account)
• Social media account information and post data (if you use our social media posting feature)

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Manage appointments and send appointment reminders
• Facilitate communication between service providers and their customers
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Automate social media posting for your business, including creating and scheduling posts
• Analyze the performance of your social media posts to provide insights

5. How We Share Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (e.g., hosting, data analysis, email delivery)
• Your customers, solely for the purpose of managing appointments and services you provide to them
• Professional advisors (e.g., lawyers, accountants, insurers) as necessary
• A buyer or successor in the event of a merger, acquisition, or similar business transaction
• Law enforcement or other governmental entities when required by law or to protect our rights
• Social media platforms, when you use our social media posting feature to publish content on your behalf

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Third-Party Services

Our Services may contain links to or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you access.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country you live in. These countries may have data protection laws that are different from the laws of your country.

13. Use of Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect and store information about your interactions with our Services. You can control cookies through your browser settings and other tools.

14. Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Services. These services may use cookies and similar technologies to collect information about your use of the Services and other websites.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@startchapterone.com

16. Social Media Integration

Our Services include features that allow you to automate social media posting for your business. When you use these features:

• We collect information about your social media accounts and posts
• We create and schedule posts on your behalf on the social media platforms you've connected
• We analyze the performance of your posts to provide insights
• You remain responsible for the content of the posts and compliance with each platform's terms of service

Please be aware that social media platforms have their own privacy policies and practices. We encourage you to review the privacy policies of any social media platforms you connect to our Services.